For us to look into this fully, please allow 5 working days. Where you use a valid promotion code, the following additional terms and conditions apply on the discounts: All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. We may also review CCTV at the point of dispatch to ensure the correct process has been followed.
If an item is not in stock at the time of processing your order, we will let you know as soon after the order has been placed as possible and you will not be charged for the out of stock item s. The contract for the sale of the goods will be formed when we send an e-mail confirmation to you that we've dispatched the product to you at the address you provide us with.
Acceptance will be complete at the time that we send this email to you. Any products on the same order which have not been confirmed in the confirmation email do not form part of that contract. At the point of dispatch your card will be debited for the items that have been shipped.
If your order has already been dispatched, we can no longer cancel it but you can return it within 28 days of purchase. Please have a look at our Returns policy for details of how to return goods to us.
To securely receive payments over the internet, we use Secure Sockets Layer SSL technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect.
This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. We ship worldwide, with some minor exclusions.
Local import duties may be payable on receipt. VAT is only charged on items delivered within the UK. Should you be an International customer and have a tax question, we would recommend contacting your local tax office.
Please note however that this site and its contents do not form an agreement between OFFICE and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site as we cannot be held responsible.
Should you be paying by Credit or Debit card, your bank may place a pending hold on these funds. This payment will be released when payment for your order is requested by OFFICE, this is at the point your item is dispatched.
Your items will be out for delivery between 7am and 6pm Monday-Friday excluding Bank Holidays. On receipt of the goods a signature will be required. If nobody is available at the address specified, the courier will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.
Selected products are limited to one purchase pair per customer. This is stated clearly in the product description. Any customers placing more than one order or placing an order for more than one unit of these restricted products will have their orders cancelled. Should we suspect customers are buying items in bulk, and not for personal use, these orders may be cancelled.
Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of OFFICE.
You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.
To the extent permitted by law, OFFICE gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website. We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices shown are correct at the time of publishing and that all items have been fairly described.
Whilst all reasonable effort has been taken to display items colours accurately, we cannot guarantee that your monitor's display will accurately reflect this. All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible.
Unless otherwise stated, sizes indicated are UK sizes. We reserve the right to change at any time any of the details of the items on the site, including prices, colours and sizes. Prices are set out on the website and include VAT for items delivered within the UK but exclusive of delivery charges. Items shipped internationally are not charge VAT.
We reserve the right to alter prices at any time. If we discover an error in the price or description of an item you have ordered it happens! We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance. We continually update our online store. From time to time our retail stores may run special local promotions which may not be available on our website or we may offer special promotions online that are not available in the retail stores.
We would always advise using some form of tracked service. You can send your footwear to:. Your item must be unworn and returned in its original condition. All refunds and exchanges are processed within working days of receiving the item back to our Returns Department. No problem at all. Items purchased online can be taken to any of our stores, excluding concessions, with your relevant invoice. The store will be happy to accept the footwear back should it be unworn and in the original selling condition within 28 days of delivery.
Your return will then be processed to your original method of payment. This refund can take between 3 to 10 working days to show back on your original method of payment. Please note that you will only be able to pay for the order in the currency of the country the store is in. Customers should be aware that the refund will take working days but the new sale will deduct from your account on the day of the sale.
This will be a day service. Delivery time may be longer if having your item shipped outside the UK. All items must be returned unworn, in their original packaging , within 28 days of receipt of your item.
Simply complete your returns form, included in your box, wrap up your shoes, say your goodbyes and pop the CollectPlus label on the front of the packaging. You can drop your item off at any of the local stores offering CollectPlus services. the fact that you saw the shoes, a nicer pair, for 1/3 and less than you hadbought them in office for, is why i dont go in there! office shoes, ime, last no longer than anyone elses! that is truly crap that you cant take shoes back that you had for only 20 minutes. Alternatively, if you wish to return or exchange your shoes you can take them, with your invoice, into any OFFICE store (excluding concessions), where we will be happy to accept the goods. Please be aware that your refund will not be processed in store as your information will .