I think they have stolen it there is no help anywhere. Should you have any questions or require further information, please leave a message and your contact details. Links to their myHermes social media sites are provided here:
Myhermes Contact Us
Hermes aims to make the shipping and receipt of your parcels as convenient as possible for your customers. So we have set up the Hermes ParcelShops located for example in bakeries, newsagents, petrol stations and laundries. Your customers will benefit from the longer opening hours. Should you have any questions or require further information, please leave a message and your contact details.
We'll be in touch with you shortly. The ProfiPaketService - for Powersellers and Online Retailers The Hermes ProfiPaketService offers commercial volume shippers a solution that is specifically tailored to your requirements - at attractive prices.
These tools make your daily parcel shipping easier: Individual Solutions for Mail Order Retailers and Fulfilment Providers Hermes is a logistics service provider specialising in parcel shipments. We offer the following special services as an option: Service for Your Customers We value personal contact when we hand over your shipment. Reliable, fast and simple — the standard Hermes services for your customers: Provision of a requested or alternative address Direct delivery to the nearest ParcelShop 10 days storage of the parcel Consignment information system Holiday storage up to 21 days Closer to the Customer: The Hermes ParcelShops Hermes aims to make the shipping and receipt of your parcels as convenient as possible for your customers.
Send message more information. Your messages has been sent successfully. We will be in touch with you shortly. However, it might occur that you have a complaint about a delivery. In that case, we have a trained and dedicated staff to handle the issues efficiently and to the best of customer satisfaction.
Firstly, you should contact the customer service department for your complaints by email or webchat as explained above. The department can also be contacted over the phone at MyHermes customer complaints number If you are not happy with the response, you can escalate the matter to the MyHermes customer relations team.
This is a step by step guide that will show you exactly how to find Herms and myHermece customer service numbers — through their official website. You have to email them. It is almost impossible to get them on the phone. The customer service number only prompts you to choose options and to go online for a solutions to your problem.
Live chat cuts out every 30 seconds as it is in india and the connection is intermittent. I will be looking for delivery service. They do not keep to their agreements. My Hermes absolute rubbish telephone customer service why can you not even speak to an actual person you need to get this sorted I have been directed back to the website 3 times if I could find the answer on the site err….
What a complete and utter shambles………….. Whare is my parcel this is terrible saying they tried to deliver for two days and av been in home but nothing so who ever has my parcel enjoy it am taking this further and writing to papers. How do I get my parcel back? This seems like legalised robbery. The is no regress from Hermes who are very unhelpful and have contact number. No need to become a burgular these days…. I am very disappointed that such a large company cares so little about their customers.
I have been trying to contact hermes for 4 days now with no success. Their Web chat is not helpful. I have written 2 emails since Friday and I got no reply.
I have paid for a service but nothing has been done yet. I would not recommend anyone to use hermes for anything. They do not knock to your doors, they simply leave your parcel outside behind the bin etc. Today, I received a damaged parcel opened previously and sealed , when I realised it the driver was gone. When I opened parcel my item was damaged ripped off and I believe that it was made on purpose by the courier, as for the last time I told him of due to a high number of living parcels outside my house while I was in.
November 11, at I have spent all morning trying to contact Hermes to return a parcel. I have tried two different shops to drop my parcel off , but neither shop could scan the bar code. I am concerned that the return date for the goods to be returned by will run out.
Not sure what to do now!! My Hermes service is stealing Co. I have never asked for my parcels to be left at the back gate. Especially when my neighbours were all in. Thanks very much to Hermes. Useless on a biblical scale. Will try again later. Been waiting for my parcel for 1week for past 3 days been told it be here tomorrow etc. The tracking is useless after 48hrs it told me my parcel is at local depot from 4am on December 2nd I then called Hermes and they called the courier.
They got back to me and reassured me my parcel would defiantly be here tonight. Again they called the courier. Hermes delivery operative left a note with no contact details or to arrange a time just a date.
I find this unsatisfactory. A courier collected my parcel but did not scan it or leave a receipt now tracking says my parcel is still awaiting collection, I emailed customer services yesterday with no response. They have lost my parcel and refuse to do anything.
It is a service these guys just fob you off no wonder there is phone number to talk to a person. The courier left a receipt that the parcel was behind bin, but was not there. I checked the tracking and appeared as signed for customer. I contacted Hermes online and they did not help me, just told that the parcel was delivered at my address.
I asked to my neighbors and no one took it. So, the parcel disapears and there is no proof that it was really delivered because they do not get any signature, Simple as that.
I have called to track my parcel. How ever if one of my dogs get injured by a parcel coming over my gate….
Myhermes Registered Office Address
How can I contact myHermes? If you would like a tracking update for your parcel, please click here. If your delivery or collection is due today, our couriers work between the hours of 8am to 8pm Monday to Friday, and until 6pm on a Saturday. Hermes is the leading expert for integrated solutions along the supply chain and a partner for national and international trading companies. Courier contact details. How can I contact my courier? We're here to help in Customer Services. If you'd like to ask a question about your collection or delivery, please get in touch! If you ordered your parcel through a retailer who are using Hermes to deliver, the best and quickest way to resolve your enquiry is to contact your retailer.